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There's a lot to love about the Google Pixel 2 and Pixel 2 XL, released Oct, 19, But we had some concerns about the larger phone's screen, But here's the problem: That warranty doesn't actually mention the 6-inch OLED screen, one of the highlights of the $850 phone, In a pair of blog posts on Oct, 26, Google strongly suggested that the Pixel 2 XL's most worrying issue -- where images could permanently "burn in" shield link protective water-resistant case for apple iphone x and xs - rose gold to the screen -- isn't considered a defect covered by the warranty, "Thorough testing of the Pixel 2 XL display shows that its decay characteristics are similar to OLED panels used in comparable products," wrote Google Mario Queiroz, vice president of product management..

So if Google says there's no issue with the Pixel 2 XL screen, how are customers who claim to have screen problems supposed to take advantage of the warranty? There's no easy answer to this question, which is why I went to Google's Silicon Valley headquarters on Monday to talk about that screen and that warranty with Queiroz and Seang Chau, vice president of engineering for Pixel software. And even though there are some encouraging words for Pixel 2 XL buyers, explained in detail below, there's also some less than comforting news.

When it comes to the question of whether you're covered or not when it comes to the screen, the bottom line -- so far -- is "maybe."It's not surprising that Google wouldn't want to own up to any problems with the Pixel 2 XL, particularly if they turned out to be limited to a small batch of devices, Google shield link protective water-resistant case for apple iphone x and xs - rose gold CEO Sundar Pichai has made a massive investment in consumer hardware, creating a dedicated hardware division last year and pouring more than a billion dollars into hiring HTC engineers to bolster its Pixel operation this September, The search giant has been trying to position itself as more than just a software company, but also as a lifestyle brand that makes devices you'd want to put in your home or your pocket..

So any hits to the reputation and quality of its flagship phone -- which is the target of a major advertising blitz -- may be a blow to Google, especially as it heads into the all-important holiday shopping season and tries to woo people away from Apple's iPhone X and Samsung's Galaxy Note 8. Here's where things stand. Here's the encouraging news: Google is now officially willing to consider burn-in and other screen issues as potentially eligible for warranty support. "We're very confident that Pixel delivers an exceptional smartphone experience, and if any customers experience defects, including burn in, they should contact customer support for a resolution," the company told CNET. "All warranty requests are evaluated on a case-by-case basis, and our two-year warranty covers a number of areas, including display-related defects."CNET editor Dan Graziano couldn't get his Huawei-built Nexus 6P replaced because he bought it from Best Buy instead of a Google Store. But Google says it backs its newer Pixel phones regardless of where you purchase.